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Voice Clinic Survey 2004 – a summary of the significant results

Completed questionnaires were received from 56 clinics:


We asked: Which professions work in your clinic?

You said: In a majority of clinics (75%) both SLTs and ENT consultants are present.

Professions working in clinic (bar graph)

We asked: Does your clinic have an attendance protocol?

You said: A protocol existed in 27% of clinics.


We asked: What is the average waiting time?

You said: There was significant divergence in waiting times, varying between 0 to 20 weeks.

Avergage waiting time (bar graph)


We asked: Is there a fast-track process for urgent referrals?

You said: You said: a majority of clinics (61%) have a fast-track process.


We asked: Who performs nasendoscopy in the clinic?

You said: In the majority of clinics (75%), nasendoscopy was performed only by ENT consultants.

Who performs nasendoscopy (bar graph)


We asked: Is there a parallel SLT-led clinic?

You said: No in 80% of clinics.

We asked: Who performs the diagnosis?

You said: In only 23% of clinics was the diagnosis jointly made with the ENT consultant and SLT.

Who performs diagnosis (bar graph)


We asked: Has the clinic been involved in any audits in the past year or will it be during the coming year?

You said: Half of clinics had and half had not.

Audits (bar graph)


We asked: What are the strengths of your clinic?

You said:

–  Multi-disciplinary working & learning

–  Improved diagnosis & clearer management/ treatment plans

–  Good access to equipment

–  Improved patient compliance

–  Objective measures recorded

–  Instant feedback to patient on state of larynx

–  SLT role clearer to patients

–  Opportunities for peer support & guidance/training for junior staff, students, etc

–  Longer time spent with patients

We asked: What are the weaknesses of your clinic?

You said:

–  Patients not always prepared for clinic set-up & procedures

–  Inappropriate referrals

–  Lack of ENT staff, psychology input & appropriate equipment

–  Overbooked clinics, lack of time & time consuming admin

–  Clinics held too infrequently

–  Poor multi-disciplinary team working



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Neither the British Voice Association nor the Editor can be held responsible for errors or any consequences arising from the use of information contained in its newsletters (or extracts from its newsletters published online); the views and opinions expressed do not necessarily reflect those of the British Voice Association (BVA) or the Editor, neither does the publication of advertisements constitute any endorsement by the BVA or Editor of any products or services featured.

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